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When the man complained to Elite Singles, it refunded him without a fuss, as it has a 14-day refund policy.
When contacted by Telegraph Money, Elite Singles admitted that disappointment over the number of paying members was a “very common” complaint.
In total, the site offered the man four suitable profiles “in his area” – none of which met his criteria.
It contained several profiles of highly promising matches all “waiting to contact him”.When Telegraph Money spoke to one of Searchmate’s agents, we were told matchmakers would go to “great lengths” to find matches for singles, for example putting up posters in local sailing clubs (if the client listed sailing as a hobby), or even posting advertisements in newspapers. She said she sent several emails to Searchmate’s agents since November but did not hear back.In the meantime, she contacted the Citizens Advice Bureau, which provided some information on her consumer rights.It promises “affluent, educated men and women between the ages of 30 and 55, who are all looking for a long-term commitment.” It charges £180 a year for membership.
Another Telegraph Money reader, who does not wish to be named, turned to online dating after his relationship came to an end in February.
But when he paid the money and logged back on, he was crushed to discover that not a single one of the profiles he’d been shown could be contacted.